Information We Collect About You and How We Collect It
User-Provided Information: You may be required to provide personal information to access or use certain parts of the Website, or features of the Website or services including, without limitation, when you place an order, subscribe to a newsletter or email list, fill out a form, participate in any of our programs, special events or promotions, contact us with a comment, testimonial or question, etc. If you do not provide the requested personal information, you may not be able to access or use the features of the Website or service where such information is requested.
Depending upon the nature of the transaction, the personal information collected may include your first and last name, billing, mailing, physical or shipping address, telephone number, email address, fax number, date of birth, age, gender, occupation, birthday, interests, purchase history, payment card information, or other demographic information.
Emails, Social Media and Third Party Sites: If you correspond with us by email, mail, third party sites, or via social media, we may retain the content of your communication or social media posting, the email or social media account address from which it is sent, and our response. Content and other information in or related to emails sent by you to 5 Wytches or postings on any of our social media pages or accounts or other third party sites, such as Facebook, Instagram, YouTube, Twitter, LinkedIn, Pinterest and Etsy, may be used as testimonials or for other marketing purposes. Please be aware that when you receive a receipt acknowledging your email, upload to one of our social media accounts, or submission of an order or application form, it means that the message, uploaded item, or form has been routed into the Internet, and not that it has been received by us. We collect information automatically using technology when you visit the Website or social media pages or when you open one of our emails as described in this Policy.
Third Parties: We may also collect personal information about you from other third parties, such as demographic firms, to make our future services and marketing efforts more efficient and personalised for you. We may combine all information that you provide to us or we collect over time with information obtained from other sources and may disclose this information within our corporate family of companies or our service providers.
Cookies Information: When you visit the Website, we may send one or more cookies – a small text file containing a string of alphanumeric characters – to your computer that uniquely identifies your browser and lets us help you log in faster and enhance your navigation through the Website. A cookie does not collect personal information about you. We use both session cookies and persistent cookies. A persistent cookie remains on your hard drive after you close your browser. Persistent cookies may be used by your browser on subsequent visits to the Website. Persistent cookies can be removed by following your web browser’s directions. A session cookie is temporary and disappears after you close your browser. You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of the Website or services may not function properly if the ability to accept cookies is disabled.
How We Use Your Information
We use information that we collect about you or that you provide to us, including any personal information:
To facilitate your purchases and provide the products, services and information you request.
To confirm and track your order.
To contact you regarding products and services that we believe may be of interest to you.
To operate, maintain, and provide to you the best possible features, services, products, functionality of the Website and its contents, and overall customer experience.
To analyse visits to the Website and learn about the interests, preferences, demographics and behaviours of our visitors in aggregate (e.g., across the country) and also on a personal level, so we can improve our products and services and deliver to you the type of content, features, services, products and promotions that you are most interested in.
To respond to your questions, requests, comments or complaints, and determine your satisfaction with our products and services.
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
To notify you about changes to the Website or any products or services we offer or provide through it.
To compare and review your personal information for errors, omissions and accuracy.
To prevent, detect or investigate any fraudulent, abusive or illegal act.
To administer a promotion, survey or other Website feature.
To send you marketing communications regarding our products, services, or special events.
In any other way we may describe when you provide the information.
For any other purpose with your consent.
We also use your personal information for our everyday business purposes such as security, processing orders, payment processing, analytics, operations, fraud detection and prevention, reporting, making back-ups and legal compliance.
5 Wytches may develop special sites or administer promotions in cooperation with other companies. If you register at these “co-branded” sites or consent to receive email communications from our promotional partners, we may share your registration information (such as name and email address) with those companies.
User Content: Any personal information or content you voluntarily disclose for posting to the Website (for instance, any content you post) (referred to herein as “User Content”) becomes available to the public via the Website and our business partners. User Content includes, but is not limited to, testimonials, reviews, comments, photos, videos, etc. If you remove User Content, copies may remain viewable in cached and archived pages or if other users have copied or stored your User Content.
5 Wytches reserves the right, but has no obligation, to monitor the User Content you post on the Website. 5 Wytches has the right to remove any such information or material for any reason or no reason including, without limitation, if in its sole opinion, such information or material violates, or may violate, any applicable law, or to protect or defend 5 Wytches rights or property or those of any third party. 5 Wytches also reserves the right to remove information upon the request of any third party.
5 Wytches may use certain information about you and/or your User Content without identifying you as an individual to third parties. We do this for purposes such as analysing how the Website is used, diagnosing service or technical problems, maintaining security, and personalizing advertisements and promotions.
How We Share Your Information
Personally Identifiable Information: In certain circumstances, we may share your personal information with our trusted partners.
Third Party Service Providers: We may disclose potentially personally-identifying and personally-identifying information to our employees, contractors (including website operators), affiliated organizations, service providers, distributors, promotional partners and other third parties that provide support services to us such as shipping, webhosting, web analytics (including analysis of online activity over time and across websites), mailing, emailing, marketing our products and services, administering our programs and operations, fulfilling your requests and orders, or processing any other information on our behalf to provide products and services available at the Website. We may store personal information in locations outside the direct control of 5 Wytches (for instance, on servers or databases co-located with hosting providers). These service providers only receive personal information if such information is needed to perform their function(s), and they are not authorized to use any personal information for any purpose(s) other than the purpose(s) set forth by 5 Wytches.
Compliance with Law and Fraud Protection: We may, and you authorize us to, use and disclose any information: (1) we deem necessary, in our sole discretion, to comply with any applicable law, regulation, governmental request or legal process served on us or our affiliates; (2) to investigate, prevent or take action regarding suspected or actual illegal activities; take precautions against liability, investigate and defend ourselves against any third party claims or allegations, assist government enforcement agencies, or protect the security or integrity of the Website; (4) to exercise or protect the rights, property, or personal safety of 5 Wytches, our users or others; (5) to other companies and organizations for credit fraud protection and risk reduction; and (6) to enforce any agreement we have with you.
Business Transfer: As we develop our business, we may buy or sell assets or business offerings. User, email, and visitor information is generally one of the transferred business assets in these types of transactions. We may also transfer such information in the course of corporate divestitures, mergers, or dissolution.
How We Protect Your Information
5 Wytches uses commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of your personal information consistent with industry standards. For example, we use encryption, passwords, and physical security measures to help protect your personal information against unauthorized access and disclosure. The security of your personal information is important to us, but please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially reasonable means to protect your personal information, we cannot ensure or warrant the absolute security of any information you transmit to 5 Wytches or the Website, and you do so at your own risk. Once we receive your transmission of information, 5 Wytches makes commercially reasonable efforts to ensure the security of our systems. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. While we strive to protect your personal information and privacy, we cannot guarantee the security of any information you disclose online.
Compromise of Personal Information
In the event that personal information is compromised as a result of a breach of security, 5 Wytches will promptly notify those persons whose personal information has been compromised, in accordance with the notification procedures set forth in this Policy, or as otherwise required by applicable law.
Links to Other Websites and Social Media
We are not responsible for the practices employed by websites linked to or from the Website nor the information or content contained therein, and we make no warranty, either express or implied, concerning the content of any such site, including the accuracy, completeness, reliability, or suitability thereof for any particular purpose, nor do we warrant that any such site or content is free from any claims of copyright, trademark, or other infringement of the rights of third parties, or that any such site or content is devoid of viruses or other contamination. 5 Wytches may provide links to other websites to you solely as a convenience, and the inclusion of linked sites does not imply endorsement by 5 Wytches of any of the linked sites. Please remember that when you use a link to go from the Website to another website, our Policy is no longer in effect. Your browsing and interaction on any other website, including those that have a link on the Website, is subject to that website’s own rules and policies. Please read over those rules and policies before proceeding. We do not ensure the security of your personal information if you visit websites not belonging to 5 Wytches. We further reserve the right to terminate a link to a third party site at any time.
We sometimes use content on the Website that we obtain from third party sites and social media platforms such as Facebook, Instagram, YouTube, Twitter, LinkedIn, Pinterest and Etsy. The privacy protections provided on these third party sites are not part of our Policy and may differ from the privacy protections described in this Policy. If you upload content related to 5 Wytches or our products on third party social media platforms or sites that share information with the general public, user community, and/or other third party sites, it may be used or shared by us on the Website or our social media pages and accounts to promote our products and services. Consequently, you should review the privacy policies of these third party sites before using them and ensure that you understand how your content may be used
Your Choices, Opting Out and Reviewing or Making Changes to Your Information
By providing your email address, you consent to our use of your email address to send you Website and service-related notices, including any notices required by law, in lieu of communication by postal mail. We may also use your email address to send you other messages, including, but not limited to, newsletters, payment information, credit card update notifications, account status, legal updates, changes to features of the Website or services, product updates, special offers or promotions, or other account information.
If you do not want to receive such email messages, you may opt out by: (1) following the unsubscribe instructions in any of our marketing emails; or (2) sending a written request to the email address set out below. Opting out may prevent you from receiving email messages regarding updates, improvements, promotions or offers. You may not opt out of service-related emails. Opting out does not affect our communications with you via telephone or email related to any orders with us nor does it affect our use of your non-personally identifiable information as described in this Policy.
NOTE: Please allow up to ten (10) business days for us to process your request. Review, update or make changes to the personal information we maintain about you at any time by sending a written request to the email address set out below, or by following the instructions in any promotional email you receive from us. We may take a reasonable period of time to respond. If you request the deactivation or change of information on our system, such information may be retained in our backup systems for a period of time subject to technology restrictions, or as a precaution against systems failures. Some information may be retained for longer periods as required by law, contract or auditing requirements or as otherwise described in this Policy.